Returns, Refunds & Cancellations

1. Perishable food is not returnable

For food safety and hygiene reasons, our desserts, kulfis, faloodas, sweets and snacks cannot be returned or exchanged once they have been delivered. We are unable to accept products back into our kitchen or resell them.

This does not affect your right to a remedy if an order arrives damaged, incorrect, missing items or spoiled, as explained below.

2. Please check your order on delivery

Please inspect your order as soon as it is delivered. Frozen products such as kulfis should be moved to a freezer immediately and consumed or stored as described on the pack.

3. Damaged, incorrect, missing or spoiled items

If an item is damaged, incorrect, missing, spoiled, melted beyond reasonable condition, or otherwise defective, please contact us within 24 hours of delivery with:

• Your order number and registered phone number or email.
• Clear photographs or a short video of the product, the packaging and the condition in which it was received.
• A brief description of the issue.

4. How we resolve verified issues

Once we verify the issue, we will offer a fair resolution depending on the circumstances. This may be a replacement of the affected item, a full or partial refund, or store credit for a future order.

Refunds are issued only for the affected items, not the entire order, unless the whole order is affected.

5. Change of mind

Because our products are freshly made perishable food, we cannot offer refunds, returns or cancellations if you change your mind, no longer want the food, or do not like the taste after delivery. We are always happy to hear your feedback.

6. Cancelling an order

• You may cancel an order for a full refund if it has not yet been accepted into preparation. Please contact us by phone or WhatsApp as early as possible.
• Once preparation or dispatch has started, the order can no longer be cancelled or refunded, as the food cannot be reused.
• Bulk, corporate gifting, event and live counter orders are governed by the cancellation terms shared in your quote or confirmation.
• If we are unable to fulfil your order (for example, an item is unavailable or your address is outside our delivery area), we will inform you and refund the amount paid for the unfulfilled items in full.

7. Unavailability, incorrect address or contact details

Please make sure your delivery address, pin code and phone number are correct and that someone is available to receive the order.

If our delivery partner cannot complete the delivery because the recipient is unavailable or unreachable, or because an incorrect or incomplete address or phone number was provided, the order will be treated as delivered and is not eligible for a refund or free redelivery. Where practical, we may attempt redelivery, and any additional delivery charge will be payable by the customer.

8. When a claim may not be accepted

• The issue is reported more than 24 hours after delivery.
• Photographs or videos are not provided, or the issue cannot be verified.
• The product was stored or handled incorrectly after delivery (for example, kulfis not frozen promptly).
• Minor variations in shape, colour or decoration that are natural in handmade desserts.

9. Refund timelines

Approved refunds are initiated within 3 business days to the original payment method. Depending on your bank or payment provider, the amount usually reflects within 5-7 business days. Store credit, where chosen, is issued immediately.

Contact us

Amara Desserts & Kulfis is operated by Mikacha Bakshanam Ventures Private Limited.

Registered address: WorkFlo Ranka Junction, No. 224, 3rd Floor, #80/3, Vijinapur Village, Old Madras Road, KR Puram, Bengaluru - 560016, Karnataka, India.

Email: hello@mbventures.co | Phone / WhatsApp: +91 84319 76830

Customer support hours: 11 am to 2 am, every day. Orders and messages received outside these hours will be attended to the next working morning.